Respond to an online hire enquiry
Review a live customer enquiry, send an intentional total price or decline, then distinguish the response from a confirmed booking.
Review a live customer enquiry, send an intentional total price or decline, then distinguish the response from a confirmed booking.
Before you start
Directory & leads Manage to price/decline, with Receive enquiries enabled. Contact details depend on the operator’s entitlement and the lead’s state; Bookings Manage is separate for later conversion.
- A live fictional enquiry is available in the operator inbox and has not expired.
- Review availability and the required total price under the operator’s normal process. Capture in a test environment with email logged, never sent to real customers.
Open a live enquiry
Open Enquiries and choose the request from the Open list. Match the reference, pickup, destination, travel and return details. Check passengers, any wheelchair requirements and the expiry before deciding whether you can offer the work.
Check the screen for: Open tab and request detail rows.
Check availability and the available details
Review availability with the office. If customer details are anonymised, use the enquiry response controls; missing contact details can be part of your plan, not an error. A closed enquiry cannot take a new price.
Check the screen for: Customer visibility message and live/closed state.
Enter the total price carefully
In Your price, enter the total in pounds. Check the journey and amount together before choosing Send price to customer. This sends a customer-facing response; it is not a private draft or a per-passenger price.
Check the screen for: Your price (£, total) and Send price to customer.
Check the recorded price response
Wait for the confirmation and check that the enquiry shows Priced with the intended amount. That records your response; it does not prove the customer has read or accepted it.
Check the screen for: Priced badge, amount and result message.
Decline when you cannot offer it
If you cannot offer the journey, use Decline enquiry instead and check the recorded result. Make that decision deliberately; do not send a made-up price just to clear the request from your list.
Check the screen for: Decline enquiry and closed-list result.
If the customer accepts
A successful enquiry shows Won. Where available, Convert to booking starts the next workflow so you can complete the journey and confirm it. Winning an enquiry is not the same as having a fully confirmed, allocated booking.
Check the screen for: Won state and Convert to booking or View booking.
Check it worked
- The enquiry should show your intended price response or decline. If it is won, the booking still needs its own review, confirmation and planning.
Something not quite right?
Why can’t I see this option?
Directory & leads Manage to price/decline, with Receive enquiries enabled. Contact details depend on the operator’s entitlement and the lead’s state; Bookings Manage is separate for later conversion.