Review and accept or decline a job
Read the assigned journey and work ticket, then record an informed response and check its saved status.
Read the assigned journey and work ticket, then record an informed response and check its saved status.
Before you start
Driver app Manage; only the signed-in driver’s own visible assignments can be answered. A connection is required; locked jobs and already-run legs cannot be responded to.
- An office allocation exists for your own driver account on a confirmed/completed visible job with a future journey leg.
- Use a fictional multi-leg booking for the main demo and a separate equivalent booking for the decline branch.
Open the correct job
Open Jobs and select the booking. Match the reference and travel date, then read each journey leg. Opening the job records that you have seen it; it does not mean you have accepted it.
Check the screen for: Job reference, date and journey rows.
Read the journey and work ticket
Check pickup, destination, timings and the vehicle details. Open the work ticket for the fuller instructions, then return to the job. Ask the office about anything unclear before responding.
Check the screen for: Journey detail and work-ticket link.
Accept when you can do the work
If you can do the work, tap Accept job while connected. Wait for the Accepted status. The office can see your response; you do not need to keep pressing the button.
Check the screen for: Accept job → Accepted.
Decline with a reason
If you cannot do it, choose Decline and enter a clear reason. Declining does not remove you from the job. Check that Declined is shown and contact the office to agree the reassignment.
Check the screen for: Decline, reason input, final response button and Declined.
If the response does not save
If you have no signal or the app refuses the response, reconnect and reopen the job. Check its current status before trying again. For a locked or already-run job, speak to the office.
Check the screen for: Connection indicator or validation message; current response status.
Check it worked
- The result to look for is Accepted or Declined on the correct job. If you declined, the office still needs to resolve who will drive it.
Something not quite right?
Why can’t I see this option?
Driver app Manage; only the signed-in driver’s own visible assignments can be answered. A connection is required; locked jobs and already-run legs cannot be responded to.